How to manage the customer satisfaction in restaurants

Hello world! and welcome to my summary about 'How to manage the customer satisfaction in restaurants'. I had some experiences in waitstaff when I had been a trainee in a luxury restaurant. At that time, I had to do a little bit research about the customer satisfaction. Therefore, I would like to share my opinion plus experience to anyone who interests in this kind of customers dealings. Service quality is a comparison between customer's expectations for a service offering and the customer's perceptions of the service received. If customers get lower service than customer’s expect, customers will feel this service is non-standardization. However, if customers get higher service than their expect, so customers will feel that they get the high quality service. For example in restaurants, customers don't just expect to have good food, but also services. Therefore, customer service is the important key for a close working relationship with clients. There are 5 steps to follow in making your clients feel valued and loved.
Greeting is the first interaction with customers when they come in the restaurant. When you meet them, don't scary, be calm and be confident taking time to ask what they need, and try to make a first impression.

Second, respond to orders promptly is the product knowledge test sometimes. Because customers probably ask you about ingredients or how to cook. So you should prepare yourself to advise them while taking orders.

Next, you should be friendly and approachable to the customers. When you serve them foods, try to behave courteous and polite . To make your clients feel like they are your friends, and you are always ready to help them.

Then, you should attend to customer details. Providing the special occasion to the customer whose is birthday, and also making customers feel welcomed and valued.

Last is to honor your promises to the customers. Clients don't like to be disappointed. Therefore, you should keep on standard to reach their satisfaction, and willing to welcome them back to restaurant in the future.

Therefore, making a great impression when customers come in the restaurant till they left, is the vital importance for waitstaff duties. If they satisfy your restaurant, they will definitely come back again. I do hope that, those above steps would be helpful to manage the customer satisfaction in restaurants.

That's all we have time for today. I hope you've enjoyed my podcast, and join me next time for another episode.